The strategic challenge of TAAG Angola Airlines EP is formulated in the Declarations of Mission and Vision of the Company. To be met it is necessary to consider the limited number of conditions which will guarantee its execution – our critical factors of success – together with the values and beliefs that will guide everybody’s actions.

The success of our response to the air transport needs of our clients, to their expectations in terms of safety, quality, reliability, economy and discipline in all services and activities performed by the Company, depends on our ability to focus on the fundamentally important element : permanent improvement of the working processes and internal procedures.

The future must not be expected but be prepared. To maintain our leading position, to identify and define new standards that will allow us to attract and retain clients in our market, it is of utmost importance to permanently and systematically monitor the business environment. The information gathered in this process must be used to establish, implement, review and improve policies, strategies, objectives, targets, indicators together with short-, medium- and long-term plans. In learning with our errors and being able to explain the evolution of our results, we are creating the conditions to raise our standards to the most demanding levels.

We make sure that at all time the Company projects an image that is affable, sympathetic and professional. We will make all possible efforts to minimize the environmental impact of our operations and provide our clients and employees with safe and healthy environment.

The Coordinator/Accountable Manager, the Members of the Management Committee, Directors and other responsible persons are in tune with this policy and guarantee its implementation according to the following commitments :

Promote the driving and focusing on results, ensuring that operational safety, security and quality form the main concern of all activities of our business, securing the monitoring of the activities of each department, measuring and recording the progresses, in order to provide a permanent improvement.

Undertake all operations of TAAG Angola Airlines EP in a professional and disciplined manner, respecting the highest tradition of the air transport sector. The safety of the aircraft and the comfort of the passengers must be considered of maximum importance.

Guarantee the efficiency of the organization through management and improvement of the work processes, identification of the risks and taking of decisions based on information originating in the monitoring systems;

Develop and maintain the Quality Management System (QMS), the Safety Management System (SMS), and the Security Management System (SMES) of TAAG Angola Airlines EP.

Promote management by change, training, permanent improvement, challenging the status quo, organizing changes and using learning processes and sharing of knowledge to identify opportunities to improve and increase the agility of our organization.

Manage the employees in order to include TAAG in their goals, defining and transmitting the responsibilities regarding safety and quality, reinforcing the importance of individual and collective responsibilities, demonstrating a strong commitment towards security, health, training and individual growth of the employees.