Special Assistance Information
Special assistance is available in the following cases:
Unaccompanied minors
From 5 to 11 years of age the passengers traveling alone at the request of their Parents or of the child’s legal guardians area always “unaccompanied minors”; TAAG may provide a special assistant for minors with ages between two (2) complete years of age and five (5) incomplete years of age in case they are traveling alone.
Babies with fewer than 2 years of age are not accepted for travel as unaccompanied minors.
A passenger with over twelve (12) years of age and with fewer than fifteen (15) years of age may accompany a child with over five (5) years of age, as long as the capacity for accompanying the minor for the whole trip, including acceptance and check-in and airport formalities, is declared.
The minor must be accompanied to the airport and during the entire check-in and airport formalities process by the Parents, legal guardians or someone authorized by one of these to stay in the airport up to the flight’s departure. These are responsible for supplying the necessary documentation, including the declaration of authorization for the minor’s exit, recognized by a notary.
Pregnant women (gestating)
The transportation of pregnant women is allowed in our flights; they must bring their medical booklet and adhere to the following conditions:
1. Up to 36 weeks of pregnancy, they may travel as long as:
• Delivery is not expected in the next four (4) weeks
• The duration of pregnancy or delivery due date is not unknown
• There has been no previous twin pregnancy
• Complications in delivery are not expected
2. Between 36 weeks and 7 days before the delivery due date, they may travel as long as:
• The medical form has been filled out
• There is authorization from the airline’s medical services
• Declaration signed by the passenger
3. In the 7 days before delivery
• The medical form has been filled out
• There is authorization from TAAG’s medical services
• Declaration signed by the passenger
• The passenger must be accompanied by a doctor or qualified nurse
Disabled passengers
Any and all passenger that, due to his physical, mental, seeing or hearing condition, requires special assistance may request it when booking the trip. This is a free service.
These assistances must be communicated to TAAG and adequately identified:
• For passengers with reduced mobility that, however, can ascend and descend stairs and move inside the airplane’s cabin, a ramp wheelchair may be requested (WCHR).
• For passenger that, due to having reduced mobility, cannot ascend or descend stairs, a Stairs Wheelchair is requested (WCHS).
• For those that require help up to the seat, with severe mobility difficulties and being dependent upon others, they should request this service; for their own comfort and safety, they should travel with company (WCHC). If the passenger intends to travel alone stating that he/she can ensure his/her physical mobility, he/she may do so. TAAG accepts that the passengers described above travel alone but, in case they declare their autonomy, does not guarantee any assistance on board such as in restrooms, lifting up, loading or feeding the passengers. If the passenger wants to travel with his/her own wheelchair, there is a requirement for previous warning that should also inform about the type of chair and battery.
Blind passengers
• Blind passengers should inform TAAG of their condition at the time of booking, even if traveling with their guide dog. Special assistance will be provided during boarding.
Medical cases
• All sick passengers that require special assistance on board are medical cases – MEDA. As a rule, a medical case occurs when a passenger has a clinical situation, becoming dependent upon others and/or personalized assistance. To communicate the existence of a medical case to the company, beyond the booking, a document – MEDIF – where the diagnosis is described should always be filled out by the passenger’s doctor for later assessment by the company’s medical services. Whenever a passenger travels in medical case with a gurney, a doctor or nurse must accompany him/her, preferably traveling in the same class. The reservation should include the details concerning the ambulance on the stairs at departure/arrival (origin and destination hospitals). It is required that the contact of the passenger or company in the place of boarding is present in the reservation. This feature only exists in economy class.
• Whenever the administration of oxygen is necessary, the passenger must travel accompanied by someone who knows how to administer it, preferably a doctor or nurse. The passenger may transport the supplemental medical oxygen as long as the regulations present in the equipment’s respective medical form are complied with. This should be delivered for inspection by the maintenance services 48 hours before the start of the flight and requires approval by TAAG’s Maintenance services and respective medical services. The administration of oxygen by the crew is not allowed.
• Should a passenger have a broken bone or bones in the lower limbs, causing their immobilization and requiring space for the legs; an extra seat may be added in order to support the broken limb during the flight. The extra seats may also be used to carry fragile and large-sized luggage and musical instruments or as diplomatic courier case. For any clarification, or booking, please contact the respective booking department.