This website and/or phone app (hereinafter to be referred to as “Website”) is owned by TAAG Linhas Aéreas de Angola, S.A. (also known as TAAG) having its registered office at Rua da Missão 123, P.O. Box 79, Ingombota, Luanda, Republic of Angola. In these Terms and Conditions of Use of the TAAG Website (hereinafter to be referred to as “Terms”).
Please review these Terms carefully before using this Website. By continuing to use our website you acknowledge and agree to be bound by these Terms.
For the purposes of these Terms: "we", "our" and "us" refers to TAAG while references to “you” and “your” refers to the persons accessing this website (including persons who access this site on the behalf of other persons); references to "material" or "materials" include data, information and databases.
Please review these Terms carefully before using this website. Your use of this website indicates your agreement to be bound by these Terms in consideration of the access provided to the website as detailed below.
If you do not agree to these Terms, any of the related documentation linked below or other restrictions notified to you during the course of your use of this website you are not permitted to, and agree not to, use or access this website.
These Terms refer only to your use of this website (taag.com) and, unless separate or additional terms apply, any application using content from this website.
Separate conditions shall apply to airline carriage, prize draws, or any other promotion that we may run from time to time.
If you buy a ticket on this website for a flight operated by us, our General Conditions of Carriage for passengers and baggage apply. Please view General Conditions of Carriage.
If you buy a ticket on this website for a flight operated by other airlines (including codeshare and specially agreed flights), the Conditions of Carriage for passengers and baggage of the operating airline will apply. To obtain the relevant General Conditions of Carriage go to the relevant airline’s website or obtain them directly from the relevant airline.
TAAG creates a record for each booking that involves travel on TAAG, even if the ticket is sold under another airline booking code. When you book travel on TAAG, we will collect and store information about your transaction, including whether you booked your flight on taag.com or through another sales channel (such as a TAAG local
All content on this Internet site is owned or controlled by TAAG and is protected by worldwide copyright laws. You may download content only for your personal use for non-commercial purposes, but no further reproduction or modification of the content is permitted. The products, technology, or processes described in this site may be the subject of other intellectual property rights reserved by TAAG or other third parties.
office or travel agency). TAAG will also collect and store information about changes to your booking, including a cancellation or failure to complete your travel, upgrades, your baggage requirements, airport disruption, and lost baggage.
User represents and warrants that he or she is at least 18 years of age and possesses the legal right capacity and ability to enter into the agreement with TAAG to which these Terms apply ("this Agreement") and to use this Website in accordance with these Terms. User agrees to be financially responsible for all use of this website (as well as for use of User's account by others, including without limitation minors living with User). User agrees not to assign, transfer, or sublicense User's rights pursuant to this Agreement. User may allow other members of User's household to use this Website under User's name or account, provided that User hereby agrees to pay all charges that they incur and to be responsible for all other aspects of their usage. User agrees to supervise all usage by minors of this website under User's name or account.
You may choose to permit family members, friends or colleagues to access the website on your behalf by providing website access information and/or booking data to such persons provided that:
- You have obtained the consent of any other persons whose booking data or personal data is accessible with your data (such as a group booking); and
- You accept full responsibility for the acts and omissions of that person when accessing the website using thewebsiteaccessinformationand/orbookingdata providedbyyouwhethersuchaccessisauthorized by you or not.
If you book travel for someone else, we may collect your billing information but may communicate with the passenger directly about their flight.
If you are travelling with others under the same booking and would not like your individual booking details to be disclosed to them, you may prefer to have each person make and pay for separate bookings.
If your booking includes emergency contact information, we may share personal information with your emergency contact or attempt to collect information about you from your emergency contact, as appropriate based on the nature of the emergency.
In the event of a flight delay, cancellation, or other service disruption, we may use the contact information provided in your booking to notify you, and the individuals traveling on the same booking, about the disruption.
The reservation features of this Website are provided solely to permit User to determine the availability of travel - related goods and services and to make legitimate reservations or otherwise transact business, and for no other purposes. Without limitation, User shall not make any speculative, false, or fraudulent reservations or any reservations in anticipation of demand. User represents that he or she shall not for direct or indirect commercial use reproduce, use, block, overwrite, copy, distribute, retrieve or monitor any content of the Website by using any kind of process, systems, device (screen scraping), robot, software, spider, search engine or any other automatic or manual mechanism without prior written consent of TAAG. User represents that he or she shall not interfere in any manner whatsoever (by, including but not limited to, making available files containing corrupt data or viruses) with the proper operation or functionality of the Website and shall not take any action that will or could impose an excessive or disproportionately load on the Website infrastructure. User agrees that the travel services reservations facilities of this Website shall be used only to make legitimate reservations or purchases for User or for another person for whom User is legally authorized to act. User agrees to abide by the applicable terms or conditions. User shall be completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of this Website, other than taxes on revenues thus accruing to TAAG.
When you make a booking, you will be given a booking reference (also known as a PNR or Passenger Name Record). This will appear on the email confirmation or ticket of each person in your booking. You should keep your booking reference confidential always.
Giving your booking reference to others may allow them to access your booking details through our system.
If you are travelling with others and would not like your individual booking details to be accessible by them, you may prefer each person to make separate bookings.
Keep your Umbi Umbi Club number registered customer login details confidential.
To make sure your access to our websites, other online services, and mobile applications is secure; you should not share your log in details with anyone else. When you finish using the website, online services or mobile app you should log out if others may be able to access your computer or device. This is especially important if you are using a publicly accessible computer.
Your use of this website is personal to you. We provide this website solely to permit you to view the availability of our goods and services and to transact business with us and for no other purpose.
You are responsible for maintaining the confidentiality of your website access information (such as user names, passwords and personal identification numbers) and booking data (such as booking references and your travel itinerary).
You must not permit access to or use of this website or any of the Material on or obtained from this website to any commercial entity or other organization providing a service to the public.
TAAG creates a record for each booking that involves travel on TAAG, even if the ticket is sold under another airline booking code. When you book travel on TAAG, we will collect and store information about your transaction, including whether you booked your flight on taag.com or through another sales channel (such as a travel agency). TAAG will also collect and store information about changes to your booking, including a cancellation or failure to complete your travel, upgrades, your baggage requirements, airport disruption, and lost baggage.
Your access to this website is on a temporary basis, and we reserve the right to withdraw, restrict, or amend the services accessibly to you on the website without notice at our absolute discretion.
You may only use this website in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations, and codes of practice within Angola or other jurisdiction from which you are accessing this website. Except as expressly permitted by us, you shall not use this website for any other purpose.
In particular, you agree that, you must not:
a) Post, transmit or disseminate any information on or via this website which is or may be harmful, obscene, defamatory or otherwise illegal;
b) Use ‘screen scraping’, any automated algorithm, device, method, system, software or manual process to access, use, search, copy, monitor or extract Material (in whole or in part) from or through using this website unless we have given our express written agreement;
c) Use this website in a manner, which causes or may cause an infringement of the rights of any other;
d) Make any unauthorized, false, or fraudulent booking;
e) Use any software, routine, or device to interfere or attempt to interfere electronically or manually with
the operation or functionality of this website including but not limited to uploading or making available
files containing corrupt data or viruses via whatever means;
f) Deface, alter or interfere with the front end ‘look and feel’ of this website or the underlying software
g) Take any action that imposes an unreasonable or disproportionately large load on this website or related
h) Permit any automatic registration, logging in or access to any of the Material on the website;
i) Obtain or attempt to obtain unauthorized access, via whatever means, to any of our networks or
accounts or to information about other users;
j) Disclose confidential information of any person or entity including without limitation our confidential
You agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms (including, but not limited to, any breach by persons acting on your behalf who access this site using website access information and/or booking/purchase data that You have provided to them).
As a condition of use of this Website, the User agrees to indemnify TAAG and its suppliers from and against any liabilities, expenses (including attorneys' fees) and damages arising out of claims resulting from User's use of this Website.
In no event will TAAG be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this website or any information contained in it, including loss of profit and the like whether or not in the contemplation of the parties, whether based on breach of contract, negligence, product liability or otherwise, even if advised of the possibility of such damages.
Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by negligence or for fraud and fraudulent misrepresentation.
All software products downloaded from any section of this website or via a link pointed to by this website are downloaded, installed, and used totally and entirely at the users own risk.
This website may include links, references to, or parts of other internet sites maintained by third parties. We do not endorse any such websites and we do not operate and are not responsible for the information, Material, products, or services contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk.
You may only link to this website with our express written permission. We expressly reserve the right to withdraw our consent at any time to a link that in our sole opinion is inappropriate or controversial.
Third party links and references are included solely for the convenience of users, and do not constitute any endorsement by TAAG and/or its suppliers. User assumes sole responsibility for use of third party links and references.
Any third party that wishes to establish links to this Website should notify TAAG of their intention prior to doing so. TAAG reserves the right to deny permission for any such links to this Website. If however TAAG gives its permission for any such links, TAAG is not under any obligation to establish reciprocal links with the third party.
We do not sell your name or other personal information to third parties, and do not intend to do so in the future. Your personal data may be disclosed to third parties in the following situations:
7.1. When TAAG resorts to other entities for the provision of certain services, which may possibly involve these entities having access to your personal data. However, we ensure that all subcontractors will treat your data in our name, on our behalf and with the strict requirement to follow our instructions. The same subcontractors offer guarantees that they employ sufficient technical and organizational measures to ensure the data is processed in accordance with the requirements of the applicable law and that the safety and rights of the data subjects are protected, in accordance with the subcontracting agreement.
7.2. TAAG may also disclose your personal data to third parties when part of your itinerary involves a flight with another airline or when it believes the communication of such data is necessary or appropriate as follows:
a) According to the applicable laws;
b) In complying with legal obligations/judicial instructions; or
c) To respond to requests from public or governmental authorities.
In this sense, TAAG may disclose your personal data to airports, governmental and regulatory authorities, when
notified to do such or when it is necessary for transporting you to your destination, according to the legal provisions.
On most routes, for example, we are obliged by law to provide the customs and immigration authorities with information relating to your travel documents and itinerary.
7.3. There are circumstances when passenger behavior may become a cause of concern. These cases are referred to as “Unruly Passenger”, as per applicable United Nations’ ICAO Resolution.
"Unruly Passenger" means a passenger who show improper, aggressive, or violent behavior towards other passengers or the crew or damage the aircraft.
TAAG is entitled to exchange personal data of its passengers with other airlines for the documentation, analysis, and prevention of fraud cases and "unruly passenger” cases and to process them in this regard. In addition, if you have damaged or injured other passengers, TAAG may also disclose your personal data and information relating to the injury or injury to other third parties (such as public authorities, injured persons, and insurance entities).
In any of the circumstances mentioned above, TAAG is committed to taking all reasonable measures to ensure the effective protection of the personal data it processes.
other technologies, and this information may be collected over time and combined with information collected on different websites and online services.
For example, some of our Services include social network or other third-party plug-ins (such as Facebook’s "Like" button) that enable you to login to certain of our Services, to comment on content available on our Services, and to share things you find on our Services with your social network. The providers of these plug-ins may be able to collect information about you even if you do not click on or otherwise interact with the plug-in or widget and regardless of whether you have an account or other relationship with these social networks and third parties. If you use social network tools or visit social networking sites, you should read their privacy disclosures to learn what information they collect, use, and share.
7.5. Also, some third parties collect information about users of our Services in order to provide interest-based advertising (on our Services and elsewhere, including across browsers and devices, also known as cross-device linking). This may include anonymized or de-identified information about you, such as travel destinations that you search for while using our Services. These third parties may use the information they collect on our Services to make predictions about your interests in order to provide you ads (from us and other companies) across the internet (for example, travel products and services that are available at a destination you searched for online). Some of these third parties may participate in an industry organization that gives users the opportunity to op t out of receiving ads that are tailored based on online activities.
7.6 We may also disclose your personal information to the following third parties for the purpose described here:
i. Customs and immigration authorities of any country in your itinerary or to which your flight may fly over. TAAG and other airlines are required by laws in Angola and other countries to give border control agencies and customs authorities access to booking and travel information when you fly to and from countries including stopovers and where you may overfly countries to your destination.
ii. Airlines and other service providers need to deliver the services you have asked for where, for instance, part of your travel itinerary involves a flight operated by a different airline or includes car hire or a hotel booking. Those airlines and other service providers will be identified when you make a booking.
7.7 If you have joined the Umbi Umbi Club or another affiliated loyalty program, our partners in the Umbi Umbi Club and other loyalty schemes that you have joined so that we can administer the benefits of the loyalty programme to you.
7.8. Credit and charge card companies, credit reference agencies and anti-fraud screening service providers to process payments and (where necessary) to carry out fraud screening.
7.9. Third parties, such as law firms and law courts, to enforce or apply any contract with you.
7.10. Third parties, such as the police and regulatory authorities, to protect our rights, property, or the safety of our customers, staff, and assets.
7.11. We may provide usage information (but not your personal details) to other websites so that they know that you have visited our websites.
7.12. If necessary to comply with a legal or regulatory obligation in any jurisdiction, including where that obligation arises because of a voluntary act or decision by us (e.g. our decision to operate to a country or a related decision). We may disclose your information we collect or receive:
a) To the party providing the service or product when you request or purchase services or products through TAAG that are to be provided by another party (for example, a travel segment on another carrier, hotel accommodations, or rental car).
b) To you or those acting on your behalf. Where local regulations require, we may obtain your consent in writing for the purpose of allowing someone else to act on your behalf.
c) To other airlines, including but not limited to those in codeshare or special prorate partnerships, for the purpose of servicing your travel, servicing your flight reservation, or rebooking your flight in the event of an unexpected disruption in your travel.
d) To banks, financial firms and payment services for the purposes of processing payments and refunds.
e) To government agencies and authorities, law enforcement officials, law courts, or to third parties: (i) if we believe disclosure is required by applicable law, regulation or legal process (such as pursuant to a judicial order); or (ii) to protect and defend our rights, or the rights or safety of third parties, including to establish, make, or defend against legal claims.
f) To customs and immigrations authorities, which require by law access to booking and travel itinerary
information including "Advanced Passenger Information - API" (passport and associated personal information) for all passengers prior to travel.
g) To passengers traveling under the same booking as you.
h) To persons providing services to TAAG, including its professional advisers (e.g. auditors, lawyers, and technical consultants).
i) To persons with whom we are discussing selling any part of our business or to whom we sell any part of our business.
7.13 We may share with third parties anonymous, aggregated information about all our users.
7.14 If your ticket is purchased pursuant to a corporate incentive agreement, we may disclose information concerning your travel to your employer or corporate travel manager.
If you believe that any information we hold about you is incorrect or incomplete, or if you want to change your marketing preferences, you have a number of options:
a) You can log in on our Website if you want to modify your subscription, email, or contact preferences.
b) You can withdraw consent you have given us to process your information at any time by opting out or by
contacting us by using the Contact Us page.
c) You may by using the Contact Us page if you have questions about removing your name from our
You may call our Contact Center if you have any questions about changing your contact preference or require assistance in removing your name from our subscription lists.
We will make reasonable efforts to revise any information that is incorrect, or update or change your information or preferences, as we are required to do by applicable law.
If you consent to us processing your personal data, please note that you may withdraw this consent at any time. If you gave this consent on this website, please visit the page where you originally gave consent in order to withdraw consent in the settings.
In all other cases or if you have problems withdrawing your consent on this website, you can contact the Data Protection Officer.
Please note that your consent can only be withdrawn with future effect and such a withdrawal does not have any influence on the lawfulness of past processing. In some cases, we may be entitled in spite of your withdrawal to continue to process your personal data on a different legal basis – to perform a contract, for example.
We offer social network functionality in various parts of our website and on the TAAG app. These include:
i. Sharing and recommendation features for TAAG content (e.g. share and like buttons).
ii. Linking TAAG offerings with social networks, e.g. when logging into your personalized area on the
website (“social login”).
We give you the opportunity to share and recommend your content in social networks in our online offerings. If you visit our website and use the recommendation features, we pass on the URL to the social network you select. We recommend that you read the privacy information of the respective social networks carefully. “Social login” is an addition to the conventional login option on our online offerings. You select your favorite network from a list of different social networks with which you would like to identify yourself to TAAG. When you click on one of the buttons, a window of the selected network opens to ask if you consent to TAAG accessing your personal profile. Depending on the network, you are also told which information in your profile we will have access to as soon as you provide your consent.
On our website, we use this two-click solution for the following social media plugins:
By accessing and using social media platforms, you are free to post comments, compliments, or complaints. These represent the personal opinion of the author and TAAG bears no responsibility or liability. However, we strongly recommend that you have the following in mind as not to constitute reason for removal or being blocked from further access to these platforms, at the sole discretion of TAAG:
a) No hate speech;
b) No swearing, or explicit or profane content;
c) No personal attacks. No threatening or disparaging an individual or group based on their race, religion,
gender, disability, age or sexual orientation;
d) No spam or other malicious content;
e) No posts linking to malicious files or software that may damage users' computers;
f) No pornographic references, either written or visual;
g) No gratuitous or violent imagery, nor commentary;
h) No promotional, commercial or advertising posts;
i) No seemingly false profiles.
By posting on this page, you grant and its respective entities a non-exclusive, royalty-free, worldwide, irreversible license to reproduce, transmit, display, disclose and otherwise use your communications.
Some features on our website require you to actively choose your consent or withdrawal of consent. There are three options as defined below:
Please note that a pre-marked checkbox does not constitute “opt-in” consent, but rather “opt-out” consent, because the individual has to uncheck the box to be excluded.
This applies to individuals in countries that grant the rights described here. As such, these rights will apply only in certain circumstances.
You may be entitled to exercise the right to:
13.1. Object to the processing of Personal Data (for instance, where the basis of our processing is our legitimate interests and we will stop processing your data). We will not resume processing unless we can establish compelling legitimate grounds that override your rights.
13.2. Request the restriction of processing of your Personal Data (for instance, this can be done if the Personal Data is not accurate and needs to be updated). This can also be done in relation to data where the purposes of processing no longer apply, but you still need the data and do not want us to erase it. You have the right to request that we restrict processing of your personal information where one of the following applies:
a. You claim that the personal data is not accurate. The restriction will apply until we have taken steps to ensure the accuracy of the personal data.
b. The processing is unlawful, but you do not want us to erase the personal data.
c. We no longer require the personal data for the purposes of processing, but you still need it in
connection with a legal claim.
d. You have exercised your right to object to the processing. The restriction will apply until we have
taken steps to verify whether we have compelling legitimate grounds to continue processing
13.3. Request updating of your Personal Data (if you believe the information we have about you is not accurate or incomplete). You may ask us to update your Personal Data but we cannot modify it for previously flown
bookings because that is the official record of the transaction.
13.4. To the extent you are legally entitled, you also have a right to access your personal information and to be
provided with a copy request access to your Personal Data (for instance, if you wish to receive a copy of your information, confirmation as to whether we are processing your information, and information as to how we use your information). You may request access to your Personal Data but that may not include information relating to others that you either did not provide to us or who have not consented to the disclosure of their information to you.
13.5. Request erasure of your Personal Data (for instance, if we have no legal basis to process the information and you have not given us your consent to do so, if the purposes of processing no longer apply, or if you have objected to the processing and we cannot establish compelling legitimate grounds to override your rights). Certain data may not be erased if we have a requirement to retain it for legal purposes, or if we have a contract with you as a member of Umbi Umbi Club (as we need to be able to perform contractual obligations owed to you). You may ask us to delete your Personal Data, but we cannot do so if you have a pending flight booked with us.
13.6. Request portability of your own Personal Data (the transfer of information you have provided to us, to another controller, in a structured, commonly used and machine-readable format), if such a request is technically possible to complete.
When we receive a request to exercise one of these rights, we will indicate what Personal Data we require from you to validate your identity. We will also provide information on the action we intend to take on the request in accordance with applicable law.
We will respond to your request as soon as possible and no later than 30 days from receipt of the request. In certain circumstances, this time may be extended by an additional two months, for example, where requests are complex or onerous. You may always contact our Data Protection Officer. If you consider that our processing of your Personal Data infringes applicable law, you may submit a complaint with a supervisory authority in the country you deem such infringement did occur.
You can exercise the following rights by contacting us, in accordance with the conditions laid down in the applicable legislation:
c. d. e.
You have the right to withdraw your consent for the processing of personal data, to the extent that the processing of your personal data was initially based upon your consent.
You have the right to obtain from us confirmation as to whether or not we process your personal data, and, where that is the case, you have the right to obtain a copy.
You have the right to obtain the rectification of inaccurate personal data.
You have the right to have incomplete personal data completed.
You have the right to erasure of your personal data if one of the following grounds applies:
Your personal data are no longer necessary in relation to the purposes for which they were collected or processed;
You have objected to the processing for direct marketing;
You have objected to the processing which is based on our legitimate interest;
We are not obliged to comply with your request for erasure in the following cases:
a. We have a legal obligation which requires the processing of your personal data;
b. The processing is necessary for the establishment, exercise, or defense of legal claims.
You have the right to obtain restriction of the processing:
a. If you contest the accuracy of your personal data, for the period we need to verify the accuracy of your personal data.
b. If we no longer need your personal data, but you require them for the establishment, exercise, or defense of legal claims.
c. If you have objected to the processing based on our legitimate interests, for the period we need to verify whether your legitimate grounds are valid.
13.7. You have the right to object to any processing for direct marketing.
13.8. You have the right to object to any processing based on our legitimate interest. However, we will continue
the processing of your personal data if we can show that we have stronger legitimate grounds.
13.9. You have the right to seek the portability of your personal data processed by automated means, which you
have communicated to us.
13.10. You also have the right to lodge a complaint with the supervisory authority (a regulator which oversees
data protection in the country of your habitual residence, place of work or of the alleged infringement of applicable data protection legislation).
Where we receive a request to exercise one of these rights, we will provide information on the action we take on the request without undue delay and in any event within one month of receipt of the request. This time may be extended by a further two months in certain circumstances, for example, where requests are complex or numerous.
Any request you make must be in writing and include your name and address and any other information that may identify you, such as where your request relates to a travel booking, please provide your booking reference (e.g., confirmation number or record locater number), Umbi Umbi Club Account number if you have one, the dates on which the travel took place, and any other relevant information that will assist us to identify your booking. You must also provide a photocopy of your passport or Angolan National ID card so we can verify your identity. Please send your written requests to:
DATA PROTECTION OFFICER
TAAG LINHAS AEREAS DE ANGOLA, S. A. RUA MISSÃO NR 123 – 1o PISO INGOMBOTA, LUANDA
P.O. BOX 79
Alternatively, you can send an email to email@example.com.
Your use of this website, any material accessed or downloaded from it and the operation of these Terms and any dispute or claim arising out of or in connection with such matters, their subject matter or formation (including but not limited to non-contractual disputes or claims) shall be governed by, construed and interpreted in accordance with the laws of Angola and you agree to submit to the non-exclusive jurisdiction of the Angolan Courts.
Notwithstanding the above, we reserve the right to bring proceedings in:
a. The Courts of the country of your residence.
b. The Courts of the location of your residence, use or storage of any materials obtained from the website.
c. The Courts of the location of your authorization of any of the above acts.
You acknowledge and agree that damages alone would not be an adequate remedy for any breach of the terms of these Terms and Conditions. Accordingly, we shall be entitled to the remedies of injunction, specific performance, or other equitable relief for any threatened or actual breach of the terms of these Terms and Conditions.
Without prejudice to any of our other rights (whether at law or otherwise) we reserve the right to:
a. Cancel your bookings and purchases without reference to You; and/or
b. Deny you access to this website and block your access to the website
where we believe (in our absolute discretion) that you (or persons who access this site on your behalf using website access information and/or booking data that you have provided to them) are in breach of any of these Terms and Conditions.
TAAG reserves the right to make and have made any and all changes to this Website at its sole discretion without notice to the User.
In case of violation of these Terms, TAAG reserves the right to immediately and without any notice block the Users access to the Website and/or take any action or to make any claims considered necessary or appropriate to obtain compensation.